FAQ Apps

Here you will find the most frequently asked questions (FAQs) about our apps.

Here you will find the most frequently asked questions (FAQs) about our apps.

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Beurer Apps

HealthManager

The app is currently available for: list of compatible smartphones

  1. Make sure that you have a HealthManager online account. If you do not have a HealthManager online account yet, you can create one in the settings menu of the HealthManager app.
  2. Log in to the HealthManager app using your account. At the same time, also log in to the HealthManager PC software using your account.
  3. In the HealthManager PC software, go to "Settings > My profile" and click on the "Start synchronisation" button. Your measured values will now be transferred from the app to the PC and vice versa (provided that your mobile phone and PC are both connected to the Internet).

 

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SleepExpert

The app is currently available for: list of compatible smartphones

The Sleep Score that is displayed in the morning is calculated based on seven different weighted parameters:

  • Your total sleep time
  • The sleep efficiency (which means the ratio between the total sleep time and the total time spent in bed)
  • The time it took you to fall asleep
  • The number of times you woke up during the night
  • The number of times you exited the bed
  • The percentage of deep sleep out of the sleep time
  • The percentage of REM sleep (REM sleep is the part of the sleep which is characterized by dreaming) out of the sleep time

 

The Sleep Statistics screen shows:

  • The score that you achieved during this night as well as the actual sleep time
  • The breakdown of the different sleep stages in percentage
  • Parameters that contribute to the score as well as a reference comparison to their previous days' average.

Your score will appear either in green if it is above the target or in red if it is below target.

The exclamation mark indicates when measurements of heart or respiratory rate are out of your baseline range.

Yes. You can set your sleep time goal to adjust the score to your personal baseline and to your daily routine and habits.

A graph shows the different sleep stages during the night:

  • Deep sleep
  • Light sleep
  • REM sleep
  • Wake
  • Out of bed

 

The Fresh Wake is a smart alarm clock that wakes you up in an optimal point of the sleep cycle. Within a range of time you configured and based on your sleep stages during this time frame.

In order to use the Fresh Wake function, an active internet connection is required.

Note for users of Apple devices: In order to use the Fresh Wake function, please enable the notifications for the "beurer SleepExpert" in the device settings.

The alarm clock wakes you up in the last possible moment you have defined in the app before.

There are two snooze options for the Fresh Wake alarm clock.

  • Smart Snooze: Within the set Fresh Wake timeframe the alarm will go off every 5 minutes except you fall again into deep sleep or you have already left the bed. Once the timeframe is over this exceptions are no longer applicable.
  • Persistent Snooze: It will ring until you get up of bed. If you go back to bed within 90 minutes it will start ringing again.

The data is saved on the smartphone as the SE 80 SleepExpert does not have its own data memory. The memory capacity required is max. 15 MB per night and max. 360 MB per year. We are currently working on ensuring you can access your data from different devices in future.

The sensor will measure your sleep if:

  • The sensor is placed properly under the mattress as described in the user manual or in the Menu > Extras > Tour > Installation.
  • The app indicates connectivity:
SleepExpert connected/disconnected
  • The app indicates that you are in bed: Please lie in bed and wait some minutes until the sensor detects you.
SleepExpert Time in Bed
  • The result will only come up when your smartphone is connected to the internet.
  • Your smartphone was shut down during the night, therefore some or all of the night's summary is not available on the app.
  • No power supply: Connect the plug to an outlet. A green light will turn on, indicating a power connection.
  • No Bluetooth® connection: Make sure that Bluetooth® is enabled (via smartphone settings). Once pairing is completed, a blue light will turn on, indicating successful connection.

 

An average consumption during the night, when the app is active and the phone's screen is turned off, is approximately 40 % of the phone's battery capacity (this value may vary for different phone models). To avoid loss of data please make sure your smartphone has power supply.

You have probably enabled the Persistent Snooze. This means the alarm only will stop if you leave the bed.

The SleepExpert needs to process a large amount of data during recording. In order to ensure an optimal assessment of your sleep data, it is essential to maintain a permanent connection to your sensor via Bluetooth® . SleepExpert tries to keep energy consumption to a minimum. However, apps that analyse energy consumption can falsely detect this as suspicious activity and issue a warning. You can, however, use the SleepExpert without any concern. We recommend that you connect your smartphone to a power supply overnight during recording if energy consumption is increased.

You may be lying too far away from the sensor. In this case, it may be necessary to move the sleep sensor closer to the middle of the bed. Also ensure that the sensor is correctly positioned at shoulder height.

SleepQuiet

The app is currently available for: list of compatible smartphones

Green = normal snoring = 0 - 19 snores per hour
Yellow = light snoring = 20 - 49 snores per hour
Orange = medium snoring = 50 - 99 snores per hour
Red = strong snoring = > 100 snores per hour

The percentage value represents the proportion of snore-free time, measured during the whole recording duration. This means that the higher this value is, the less the person snores due to the successful intervention of the snore stopper.

The data is saved on the snore stopper and on the smartphone once it has been transferred.

In order to transfer the settings to the snore stopper, a synchronisation must be carried out after each change. You can see when the last synchronisation was carried out on the homescreen.

Yes, the data can be transferred to a PC using the export function in the app.

LightUp

The app is currently available for: list of compatible smartphones

Google requires access to the location from Android 6.0, as soon as the use of Bluetooth® is required. The location information is not used by the "Beurer LightUp" app, nor is it forwarded to third parties.

Open the "Beurer LightUp" app and search for your WL 75. If the device is not displayed, please check if Bluetooth® is activated on your smartphone as well as on your WL 75 under device settings. To activate the Bluetooth® on your device, press the SET button until the Bluetooth® symbol appears in the display. Press and hold the SET button until the word "on" flashes on the display. If the connection is still not working, disconnect your WL 75 from the mains and/or restart your smartphone.

There may be multiple reasons why the app is not connecting to the WL 75:

  • The access to location information was denied
  • Bluetooth® has not been activated on the smartphone
  • The smartphone does not support Bluetooth® 4.0 (see system requirements, instructions for use p.3)

 

To connect the WL 75 with the app, the sub-menu "wake-up light" must first be selected. The WL 75 is then displayed. Select it to connect the devices.

WL 75 Display Alarm

Ob Ihr WL 75 eine aktive Bluetooth®-Verbindung zur App hat, erkennen Sie an dem Bluetooth®-Symbol im Display Ihres WL 75.

Please deactivate the sleep mode in the app and carry out the desired settings again.

Please deactivate the sleep mode in the app and try to carry out the desired settings again.

The radio station which is played in sleep mode is the station already selected on the radio. To change this, please select "Radio" in the menu and carry out the settings for additional stations.

To wake you up gently, the wake-up light (simulation of sunlight) turns on before the alarm. The lead time of the wake-up light depends on the set duration of the sunrise. If you want to test this function, the selected alarm time must be set to at least the duration of the wake-up light + one minute.

Freshroom

The app is currently available for: list of compatible smartphones

Unit and time format can be changed in the app under Settings > Detailed sensor settings.

The values are transferred to the app using Bluetooth® low energy technology. Ensure that Bluetooth® is activated on your smartphone.

The estimated battery life refers to full, non-rechargeable batteries and depends on the set recording interval.

Up to five devices can be managed at the same time.

Three symbols that can be used for identification appear in the device display when you briefly press the pairing button on the bottom of the HM 55.
These three symbols can be found in the settings of each HM 55 below the device name.

There is a colour indicator on the left of the app homescreen next to the device name.

This indicates the following:
Grey – there is no active Bluetooth® connection
Green – there is an active Bluetooth® connection and the values are within the specified value range
Red – there is an active Bluetooth® connection and one or both values are outside the specified value range

Grey – there is no active Bluetooth® connection
Green – there is an active Bluetooth® connection and the values are within the specified value range
Red – there is an active Bluetooth® connection and one or both values are outside the specified value range

CalmDown

The app is the perfect addition to the beurer stress releaZer. Regular and conscious breathing exercises reduce your stress level in a natural way. The app also complements the device with the following relaxation aids:

  • relaxation melodies
  • audio visually guided breathing
  • binaural beats
  • light support on the display
  • 6-week programme

The app is currently available for: List of compatible smartphones

It is very easy to link the device with the app, by following these steps:

  • Activate Bluetooth® on your smartphone/tablet.
  • Switch on the stress releaZer and press the stress releaZer ON/OFF button once.
  • The app and device are linked automatically.
  • The minimum range in the open is approx. 15 m. Walls and ceilings reduce the range.
  • Check whether you currently have an active Bluetooth® connection with other devices such as your smartwatch, fitness tracker or other gadgets. – Disconnect or move the relevant device outside the Bluetooth® range
  • Other radio waves (e.g.: WIFI router, microwave, induction hobs) can interfere with the transfer.

Select the breathing cycle (10, 12 or 14 seconds) of your choice. In the "beurer CalmDown" app you can find out which cycle is best for you, with the help of the breathing rhythm test. For this purpose, open the menu item "More" and select "Test breathing rhythm".

Use the breathing rhythm test to find out which breathing cycle is the most comfortable for you.
Choose between 10, 12 or 14 seconds. A breathing cycle of e.g. 10 seconds involves breathing in and out for 5 seconds each. It merely depends on your personal well-being.

At the beginning, we recommend starting with our 6-week programme. In this way, you can become familiar with your breathing training and increase the intensity week by week.

To help you relax even more during the breathing exercises, you can choose from three different musical pieces (forest, jungle or ocean) in the "Training selection" menu.

In the app, you have the option of listening to binaural beats during the exercise using earphones.
Binaural beats are created in the brain and are an acoustic illusion. During this process, you receive a different frequency of sound in each ear. The brainwaves are stimulated, promoting relaxation and concentration.

BabyCare

The app is currently available for: List of compatible smartphones

Currently, the baby scale BY 90 and the non-contact thermometer FT 95 can be connected with the app.

BY 90 baby scale:

  • When using the baby scale for the first time, the "APP" symbol appears in the scale display for 120 seconds. During this time, you can activate the Bluetooth® function on your mobile end device and open the app.
  • Select the "Devices" menu item in the app. The baby scale will be added to the app.
  • If you wish to connect the baby scale with the app for the first time after the "APP" symbol has disappeared after 120 seconds, simply press the Bluetooth® button on the scale.
  • You can then select the baby scale under the "Devices" menu item, and it will be added to the app.
  • The scale is successfully connected to the app once the Bluetooth® symbol appears in the display. Data will then be automatically transferred.

FT 95 non-contact thermometer:

  • Activate the Bluetooth® function in the thermometer and your mobile end device, and open the "Devices" menu item in your "beurer BabyCare" app.
  • A 6-digit PIN code will be shown in the thermometer display. This must be entered in the input field in the app.
  • The device is then connected with the app.

Check to make sure you have activated the Bluetooth® function on your smartphone and the device. If a connection can still not be established, this could be due to different reasons:

  • The minimum range in the open is approx. 15 m. Walls and ceilings reduce the range.
  • Check whether you currently have an active Bluetooth® connection with other devices such as your smartwatch, fitness tracker or other gadgets. - Disconnect or move the relevant device outside the Bluetooth® range.
  • Other radio waves (e.g. WIFI router, microwaves, induction hobs) can interfere with the transfer.
  • You are not connected to the app. Close the app completely (including in the background). Switch Bluetooth® off and back on again. Switch the smartphone off and back on again. Remove the batteries from the device for a short period, re-insert them and re-synchronise.

BY 90 baby scale:
To transfer the measured weight to the app, press the Bluetooth® button after the measurement has successfully been taken. The readings are transferred to the app as soon as the scale is connected with the app via Bluetooth®. The baby scale automatically switches off once the transfer has been completed successfully. You can find all newly transferred measurements in the app, under the "Devices" menu item for your baby scale. These can then be assigned to your baby, and thus be transferred to the app's timeline.

FT 95 non-contact thermometer:
Activate the Bluetooth® function on the thermometer and your mobile end device. Once the connection has been established, readings taken by the thermometer will be transmitted automatically to the app. The readings will be displayed in the app and can be allocated to a baby-specific profile. If you wish to transmit the readings at a later point, activate the thermometer and open up the saved readings with the MODE/MEM button.

Check to make sure you have activated the Bluetooth® function on your smartphone and the device. If a connection can still not be established, this could be due to different reasons:

  • The minimum range in the open is approx. 15 m. Walls and ceilings reduce the range.
  • Check whether you currently have an active Bluetooth® connection with other devices such as your smartwatch, fitness tracker or other gadgets. - Disconnect or move the relevant device outside the Bluetooth® range.
  • Other radio waves (e.g. WIFI router, microwaves, induction hobs) can interfere with the transfer.
  • You are not connected to the app. Close the app completely (including in the background). Switch Bluetooth® off and back on again. Switch the smartphone off and back on again. Remove the batteries from the device for a short period, re-insert them and re-synchronise.

Open the "Profile" menu item in the app. You can create any number of baby profiles under the "Babies" heading. Individual entries can be added in the timeline for each baby profile. When transferring the readings from your device to the app, you can assign these to the correct baby profile.