FAQ Apps

The app is currently available for: list of compatible smartphones

1. Make sure that you have a HealthManager online account. If you do not have a HealthManager online account yet, you can create one in the settings menu of the HealthManager app.
2. Log in to the HealthManager app using your account. At the same time, also log in to the HealthManager PC software using your account.
3. In the HealthManager PC software, go to "Settings > My profile" and click on the "Start synchronisation" button. Your measured values will now be transferred from the app to the PC and vice versa (provided that your mobile phone and PC are both connected to the Internet).

It can take a bit of time for the email to send. Please check your email inbox, including your spam and junk folders.

Access active apps
This authorisation is needed to display notifications in the status bar, e.g. active connection with the scale.

Location
Approximate location (network-based)

As of Android version 6.0, Google has modified the regulations for app access to the smartphone's Bluetooth function, which has resulted in increased data protection for Android users. Due to the new regulations, apps accessing the Bluetooth function require "location" authorisation.

You can find more information about this on Google (English):
http://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id

Photos/media files/other files

• Change or delete USB memory contents
• Read USB memory contents

The app does not access photos, media files or third-party files. This authorisation is needed for writing log files, which help with troubleshooting in the event of a malfunction.

Memory

• Change or delete USB memory contents
• Read USB memory contents

This authorisation is needed for writing log files, which help with troubleshooting in the event of a malfunction.

Access to all networks
This authorisation is needed for access to the internet, e.g. to synchronise the measurements with the Cloud.

Access network connections
This authorisation is needed to establish whether there is a connection to the internet. This is necessary, e.g. for web content to load correctly in the app or for online users to be able to synchronise their measurements with the Cloud.

Manage near-field communication
This authorisation is needed for communication with NFC devices, which is necessary for transferring measurements via NFC.

Access Bluetooth settings
This authorisation is needed to be able to activate Bluetooth from within the app. Bluetooth is used to transfer measurements to the app.

Allow app Bluetooth-pairing/pair with Bluetooth devices
The two Bluetooth authorisations are needed for communication with the Bluetooth devices, which is necessary for transferring measurements to the app.

Deactivate idle mode
This is necessary to ensure that the smartphone does not switch to idle mode while data is being transferred, which otherwise would terminate the transfer process.

Deactivate lock screen
This is necessary to ensure that the smartphone does not activate the lock screen while data is being transferred, which otherwise would terminate the transfer process.

Show over other apps
This authorisation is necessary for the activity sensors to be able to display messages on the smartphone, e.g. "Watch is searching for smartphone", even if other apps are running in the foreground.

Camera
This authorisation is necessary to be able to operate the smartphone camera using the activity sensors.

Call list/contacts/texts/phone
This authorisation is necessary for messages to be displayed on the activity sensor.
On no account does the app access any personal data during this process. The authorisation is merely used for displaying the sender and content of the messages on the activity sensor.

The "beurer HealthManager Pro" app is available free of charge from the Apple App Store and Google Play Store. Additional services are available on a paid basis.

You can access the list of supported smartphones at the following link: List of compatible smartphones

Given the large number of Android/iOS smartphones with different software and hardware, please note that we cannot guarantee 100% compatibility with smartphones/tablets that are not on the list.

Complications with devices that have not been tested can also arise retrospectively if, for example, the smartphone manufacturer has published a system update.

You can view your measurement data on multiple devices if you have an online account. If you save your data locally, your measurement data will only be on one mobile device and cannot be displayed on multiple mobile devices. During registration, the options "Save online" and "Save locally" are available for selection.

If you subsequently wish to save your data online, you can transfer the locally stored data to an online account at any time. To do this, click on "Profile data" under "Settings" in the menu and then on "Create account online".

If you already have an online account, you can log in on different devices with your login details.

You can find out which Beurer devices are compatible with the "beurer HealthManager Pro" app from the following list: List of compatible devices

Yes. To do this, go to "Settings" in the navigation bar of your "beurer HealthManager" app and select the menu item "Transfer app data". Perform the listed steps 1–3 one after the other and then click on "Start".

The data transfer may take a few minutes. The system will confirm once the data has been successfully synced. You can now switch to the "beurer HealthManager Pro" app and view your data there.

Please note that the transfer only occurs once and that data is not continually synced between the two apps.

Access active apps
This authorisation is needed to display notifications in the status bar, e.g. active connection with the scale.

Location
Approximate location (network-based)

As of Android version 6.0, Google has modified the regulations for app access to the smartphone's Bluetooth^® function, which has resulted in increased data protection for Android users. Due to the new regulations, apps accessing the Bluetooth^® function require the "Location" authorisation.

You can find more information about this on Google:
http://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id

Photos/media files/other files

• Change or delete USB memory contents
• Read USB memory contents
• The app does not access photos, media files or third-party files. This authorisation is needed for writing log files, which help with troubleshooting in the event of a malfunction.

Memory

• Change or delete USB memory contents
• Read USB memory contents
• This authorisation is needed for writing log files, which help with troubleshooting in the event of a malfunction.

Access to all networks
This authorisation is needed for access to the Internet, e.g. to synchronise the measurements with the Cloud.

Access network connections
This authorisation is needed to establish whether there is a connection to the Internet. This is necessary, e.g. for web content to load correctly in the app or for online users to be able to synchronise their measurements with the Cloud.

Manage near-field communication
This authorisation is needed for communication with NFC devices, which is necessary for transferring measurements via NFC.

Access Bluetooth^® settings
This authorisation is needed to be able to activate Bluetooth^® from within the app. Bluetooth^® is used to transfer measurements to the app.

Allow app Bluetooth^® pairing/pair with Bluetooth^® devices
The two Bluetooth^® authorisations are needed for communication with the Bluetooth^® devices, which is necessary for transferring measurements to the app.

Deactivate idle mode
This is necessary to ensure that the smartphone does not switch to idle mode while data is being transferred, which otherwise would terminate the transfer process.

Deactivate lock screen
This is necessary to ensure that the smartphone does not activate the lock screen while data is being transferred, which otherwise would terminate the transfer process.

Show over other apps
This authorisation is necessary for the activity sensors to be able to display messages on the smartphone, e.g. "Watch is searching for smartphone", even if other apps are running in the foreground.

Camera
This authorisation is necessary to be able to operate the smartphone camera using the activity sensors.

Call list/contacts/texts/phone
This authorisation is necessary for messages to be displayed on the activity sensor.
The app never access any personal data during this process. Authorisation is merely used for displaying the sender and content of the messages on the activity sensor.

After registering or requesting a "Forgotten password" link, an automatic e-mail should be sent to your saved e-mail address within 10 minutes. Please also check your other e-mail folders such as spam, junk e-mail, unknown, etc.

If you have not received the e-mail, please contact our Customer Service team

To do this, click on "Profile data" under "Settings" in the menu and then on "Change password".

To assign a new password, you must first enter your current password.

Yes, you can use your access details for the "beurer HealthManager Pro" app to also log in to the following Beurer apps:

• "beurer FreshHome" app
• "beurer BabyCare" app
• "beurer EMS HomeStudio" app

App only used locally
If you do not register, no data will be transmitted to Beurer GmbH. Your data will only be saved locally on your end device.

App used with registration (online)
If you voluntarily register during use, the data will be processed both locally on your end device and in the Beurer cloud.

The data is stored until the user uninstalls the app and deletes the user account in the Beurer cloud. The "beurer HealthManager Pro" cloud is protected with a high level of security to keep your health data safe.

Advantages of online storage:

• All "beurer HealthManager Pro" applications are synced (web and app)
• Multi-user function
• Can be used on different end devices

Information on data protection can be found here: https://www.beurer.com/web/gb/data-protection.php

You can create several users in the "beurer HealthManager Pro" app. All users require an online account for this purpose.

Proceed as follows to create a new user:

• Register or log in with a user
• In the menu, click on the name of your user who is currently logged in
• Select "Adding users"
• Register the new user or log in with this user
• Both users will then have been created in the app

• In the menu, click on the name of your user who is currently logged in
• Select the desired user

The instructions for use can be found at the following link: HealthManager Pro instructions for use

Yes, you can purchase additional services in the app.

You can find more information here: HealthManager Pro

Yes, the data can be transferred. You can find the option in the menu under "Settings".

The "beurer HealthManager Pro" app is available in the following languages:

• German
• English
• French
• Spanish
• Italian
• Greek
• Dutch
• Czech
• Polish
• Portuguese
• Swedish
• Finnish
• Slovak
• Hungarian
• Danish
• Romanian
• Slovenian
• Turkish
• Bulgarian
• Russian
• Traditional Chinese
• Simplified Chinese

• Open the app
• Tap the plus sign in the top right corner of the home screen
• Select "Device"
• Select the device category and then select your device.
• Follow the further instructions in the app

Check to make sure you have activated the Bluetooth^® function on your smartphone and the device. If a connection can still not be established, this could be due to different reasons:

• The minimum range in the open is approx. 15 m. Walls and ceilings reduce the range.
• Check whether you currently have an active Bluetooth^® connection with other devices such as your smartwatch, fitness tracker or other gadgets. Disconnect or move the relevant device outside the Bluetooth^® range.
• Other radio waves (e.g. WIFI router, microwaves, induction hobs) can interfere with the transfer.
• You are not connected to the app. Completely close the app (including in the background). Switch Bluetooth^® off and back on again. Switch the smartphone off and back on again. Briefly remove the batteries from your device and reinsert them. Synchronise again.

First check whether the device has been saved in the Bluetooth^® settings of your smartphone. If so, remove it and try to connect to the app again.

If you continue to have problems, please contact our Customer Service team.

The app is currently available for: list of compatible smartphones

Green = normal snoring = 0 - 19 snores per hour
Yellow = light snoring = 20 - 49 snores per hour
Orange = medium snoring = 50 - 99 snores per hour
Red = strong snoring = > 100 snores per hour

The percentage value represents the proportion of snore-free time, measured during the whole recording duration. This means that the higher this value is, the less the person snores due to the successful intervention of the snore stopper.

The data is saved on the snore stopper and on the smartphone once it has been transferred.

In order to transfer the settings to the snore stopper, a synchronisation must be carried out after each change. You can see when the last synchronisation was carried out on the homescreen.

Yes, the data can be transferred to a PC using the export function in the app.

The app is currently available for: list of compatible smartphones

Google requires access to the location from Android 6.0, as soon as the use of Bluetooth^® is required. The location information is not used by the "Beurer LightUp" app, nor is it forwarded to third parties.

Open the "Beurer LightUp" app and search for your WL 75. If the device is not displayed, please check if Bluetooth^® is activated on your smartphone as well as on your WL 75 under device settings. To activate the Bluetooth^® on your device, press the SET button until the Bluetooth^® symbol appears in the display. Press and hold the SET button until the word "on" flashes on the display. If the connection is still not working, disconnect your WL 75 from the mains and/or restart your smartphone.

There may be multiple reasons why the app is not connecting to the WL 75:

• The access to location information was denied
• Bluetooth^® has not been activated on the smartphone
• The smartphone does not support Bluetooth^® 4.0 (see system requirements, instructions for use p.3)

To connect the WL 75 with the app, the sub-menu "wake-up light" must first be selected. The WL 75 is then displayed. Select it to connect the devices.

Ob Ihr WL 75 eine aktive Bluetooth^®-Verbindung zur App hat, erkennen Sie an dem Bluetooth^®-Symbol im Display Ihres WL 75.

Please deactivate the sleep mode in the app and carry out the desired settings again.

Please deactivate the sleep mode in the app and try to carry out the desired settings again.

The radio station which is played in sleep mode is the station already selected on the radio. To change this, please select "Radio" in the menu and carry out the settings for additional stations.

To wake you up gently, the wake-up light (simulation of sunlight) turns on before the alarm. The lead time of the wake-up light depends on the set duration of the sunrise. If you want to test this function, the selected alarm time must be set to at least the duration of the wake-up light + one minute.

The app is currently available for: list of compatible smartphones

Unit and time format can be changed in the app under Settings > Detailed sensor settings.

The values are transferred to the app using Bluetooth^® low energy technology. Ensure that Bluetooth^® is activated on your smartphone.

The estimated battery life refers to full, non-rechargeable batteries and depends on the set recording interval.

Up to five devices can be managed at the same time.

Three symbols that can be used for identification appear in the device display when you briefly press the pairing button on the bottom of the HM 55.
These three symbols can be found in the settings of each HM 55 below the device name.

There is a colour indicator on the left of the app homescreen next to the device name.

This indicates the following:
Grey – there is no active Bluetooth^® connection
Green – there is an active Bluetooth^® connection and the values are within the specified value range
Red – there is an active Bluetooth^® connection and one or both values are outside the specified value range

Grey – there is no active Bluetooth^® connection
Green – there is an active Bluetooth^® connection and the values are within the specified value range
Red – there is an active Bluetooth^® connection and one or both values are outside the specified value range

Like many other WIFI devices, our air purifiers can only connect to a 2.4 GHz network.

The reason for this is that a 2.4 GHz network is not as easily blocked by obstacles such as walls compared to a 5 GHz network and therefore normally has a higher range.

Please check whether your WIFI router's 2.4 GHz network is activated. Please refer to the instructions for use for your router.

There may be several reasons for this:

1. WIFI password entered incorrectly
Check whether you have entered your WIFI password correctly.

2. Distance to router is too large
Try to move your air purifier closer to your router.

3. Incorrect network
Like many other WIFI devices, our air purifiers can only connect to a 2.4 GHz network.
The reason for this is that a 2.4 GHz network is not as easily blocked by obstacles such as walls compared to a 5 GHz network and therefore normally has a higher range.
Please check whether your WIFI router's 2.4 GHz network is activated. Please refer to the instructions for use for your router.

4. No connection to the server
Check whether your router has an active connection to the Internet.

The app is the perfect addition to the beurer stress releaZer. Regular and conscious breathing exercises reduce your stress level in a natural way. The app also complements the device with the following relaxation aids:

• relaxation melodies
• audio visually guided breathing
• binaural beats
• light support on the display
• 6-week programme

The app is currently available for: List of compatible smartphones

It is very easy to link the device with the app, by following these steps:

• Activate Bluetooth® on your smartphone/tablet.
• Switch on the stress releaZer and press the stress releaZer ON/OFF button once.
• The app and device are linked automatically.

• The minimum range in the open is approx. 15 m. Walls and ceilings reduce the range.
• Check whether you currently have an active Bluetooth® connection with other devices such as your smartwatch, fitness tracker or other gadgets. – Disconnect or move the relevant device outside the Bluetooth® range
• Other radio waves (e.g.: WIFI router, microwave, induction hobs) can interfere with the transfer.

Select the breathing cycle (10, 12 or 14 seconds) of your choice. In the "beurer CalmDown" app you can find out which cycle is best for you, with the help of the breathing rhythm test. For this purpose, open the menu item "More" and select "Test breathing rhythm".

Use the breathing rhythm test to find out which breathing cycle is the most comfortable for you.
Choose between 10, 12 or 14 seconds. A breathing cycle of e.g. 10 seconds involves breathing in and out for 5 seconds each. It merely depends on your personal well-being.

At the beginning, we recommend starting with our 6-week programme. In this way, you can become familiar with your breathing training and increase the intensity week by week.

To help you relax even more during the breathing exercises, you can choose from three different musical pieces (forest, jungle or ocean) in the "Training selection" menu.

In the app, you have the option of listening to binaural beats during the exercise using earphones.
Binaural beats are created in the brain and are an acoustic illusion. During this process, you receive a different frequency of sound in each ear. The brainwaves are stimulated, promoting relaxation and concentration.

The app is currently available for: List of compatible smartphones

Currently, the baby scale BY 90 and the non-contact thermometer FT 95 can be connected with the app.

BY 90 baby scale:

• When using the baby scale for the first time, the "APP" symbol appears in the scale display for 120 seconds. During this time, you can activate the Bluetooth® function on your mobile end device and open the app.
• Select the "Devices" menu item in the app. The baby scale will be added to the app.
• If you wish to connect the baby scale with the app for the first time after the "APP" symbol has disappeared after 120 seconds, simply press the Bluetooth® button on the scale.
• You can then select the baby scale under the "Devices" menu item, and it will be added to the app.
• The scale is successfully connected to the app once the Bluetooth® symbol appears in the display. Data will then be automatically transferred.

FT 95 non-contact thermometer:

• Activate the Bluetooth® function in the thermometer and your mobile end device, and open the "Devices" menu item in your "beurer BabyCare" app.
• A 6-digit PIN code will be shown in the thermometer display. This must be entered in the input field in the app.
• The device is then connected with the app.

Check to make sure you have activated the Bluetooth® function on your smartphone and the device. If a connection can still not be established, this could be due to different reasons:

• The minimum range in the open is approx. 15 m. Walls and ceilings reduce the range.
• Check whether you currently have an active Bluetooth® connection with other devices such as your smartwatch, fitness tracker or other gadgets. - Disconnect or move the relevant device outside the Bluetooth® range.
• Other radio waves (e.g. WIFI router, microwaves, induction hobs) can interfere with the transfer.
• You are not connected to the app. Close the app completely (including in the background). Switch Bluetooth® off and back on again. Switch the smartphone off and back on again. Remove the batteries from the device for a short period, re-insert them and re-synchronise.

BY 90 baby scale:
To transfer the measured weight to the app, press the Bluetooth® button after the measurement has successfully been taken. The readings are transferred to the app as soon as the scale is connected with the app via Bluetooth®. The baby scale automatically switches off once the transfer has been completed successfully. You can find all newly transferred measurements in the app, under the "Devices" menu item for your baby scale. These can then be assigned to your baby, and thus be transferred to the app's timeline.

FT 95 non-contact thermometer:
Activate the Bluetooth® function on the thermometer and your mobile end device. Once the connection has been established, readings taken by the thermometer will be transmitted automatically to the app. The readings will be displayed in the app and can be allocated to a baby-specific profile. If you wish to transmit the readings at a later point, activate the thermometer and open up the saved readings with the MODE/MEM button.

Check to make sure you have activated the Bluetooth® function on your smartphone and the device. If a connection can still not be established, this could be due to different reasons:

• The minimum range in the open is approx. 15 m. Walls and ceilings reduce the range.
• Check whether you currently have an active Bluetooth® connection with other devices such as your smartwatch, fitness tracker or other gadgets. - Disconnect or move the relevant device outside the Bluetooth® range.
• Other radio waves (e.g. WIFI router, microwaves, induction hobs) can interfere with the transfer.
• You are not connected to the app. Close the app completely (including in the background). Switch Bluetooth® off and back on again. Switch the smartphone off and back on again. Remove the batteries from the device for a short period, re-insert them and re-synchronise.

Open the "Profile" menu item in the app. You can create any number of baby profiles under the "Babies" heading. Individual entries can be added in the timeline for each baby profile. When transferring the readings from your device to the app, you can assign these to the correct baby profile.

The app is currently available for: list of compatible smartphones

The treatment cannot be managed using the app. The treatment can only be managed using the remote control or the main unit of the device. A detailed description of the steps to follow is provided in the "beurer PainAway" app and in the instructions for use.