Kira

Our products for pets - especially for dogs and cats - are specifically tailored to their needs. Animals have a higher body temperature and a different sense of temperature than humans. That’s why warmth that might feel quite mild for you can be cosy for your pet.

Depending on the room temperature and the location of the product, it may take up to 30 minutes for the highest heat level to be felt.

You can check the following points: 

• Is the plug-in coupling between the control and the mains adapter connected completely?
• Is the mains adapter connected to a working electrical socket?
• Does the socket work? Test it with an appliance such as a floor lamp or a vacuum cleaner.
• Have you selected a temperature and timer setting?

 If the temperature or timer LED does not light up, the product may have switched off automatically for safety reasons. In this case, please contact our customer service.

Please note:
All of our Pet Care heating products feature a safety system. The thermal cutoff provides protection to prevent the heating product from overheating across its entire surface by automatically switching off in the event of a fault.
When the safety system has automatically switched off, the temperature and timer LEDs are no longer illuminated.
For safety reasons, the device cannot be operated after a fault has occurred. In such case, please contact our customer service and send the device to the specified service address.

No, we recommend always using the heated pet mat and heated bed with the supplied textile cover. It protects your pet from direct skin contact with the heating surface, reducing the risk of overheating. It also protects the inner laminated heating unit from damage from claws or wear, which helps to extend the life of the product.

The cover is removable and washable, which makes it easy to keep the mat clean and hygienic. If the cover is damaged, you can buy it separately.

Just drop by in our online shop where you can find a wide range of accessories. If you can't find what you’re looking for there, our customer service team can help you via our contact form.

If your pet urinates on the heat mat or heated bed, we recommend the following steps:

• Remove the textile cover and clean it according to the care instructions on the label.
• The heating element is IPX7-certified, so it has protection against temporary immersion. However, it should not remain damp for long periods of time. So clean and dry the cover immediately if it gets dirty.
• The control must never come into contact with water or other liquids, as this may cause damage.
• Clean the heating element with a slightly damp, lint-free cloth. Please do not use any chemical or abrasive cleaning agents.
• Thoroughly inspect the heating element for any signs that fluid has gotten in before reusing it. If you notice anything, do not turn the product on and contact our customer service via the contact form.
• Place the heating element in a safe place out of the reach of your pet while cleaning the cover.

For safety reasons, our heat products work with low voltage. Please check the product carefully for possible damage.

• No visible damage? You can then continue to use the product.
• Damage detected? Please stop using the product and contact our customer service using the contact form.

What is the final temperature?

The maximum final temperature that can be reached depends on many factors - such as room temperature and the product itself. For this reason, we can only give average values measured under standardised conditions at 20 °C (+/- 5 °C).

For our heated pet mats and heated beds, the core temperature - i.e. the temperature on the top and in the centre of the heated surface - is around 40–55 °C.

To ensure the measurements obtained with the heat products are repeatable and comparable, the measurement set-up must meet the requirements set out in the appliances standard IEC EN 60335-2-71. The product is insulated with defined foams and measured with a special copper plate sensor at a room temperature of 20 °C. Other measuring conditions lead to different and incomparable results compared to the specified temperatures.

The cord is 266 cm long and made up of two sections:

• From heating element to control (with bite protection);: 86 cm
• From control to mains adapter: 180 cm

The heating element is waterproof according to IPX7 - i.e. protected against temporary immersion.
However, the control unit and mains adapter are not waterproof and must not be allowed to come into contact with water or other liquids

No, there are 4 timer levels - with a maximum running time of up to 12 hours. A continuous function is not provided.

The entire product is not washable. Only the textile cover can be machine washed at 30°C – please follow the care instructions on the label and remove the cover before washing.

• Place the heating element in a safe place out of reach of your pet while washing.
• Only use the device with the original textile cover and not without the cover.
• Make sure the cover is completely dry before using the product again.
• If the cover gets damaged - e.g. by bites or claws - you can buy another one separately.

Just drop by in our online shop where you can find a wide range of accessories. If you can't find what you're looking for there, our customer service team can help you via our contact form.