GRI 3-3, 416-2, 418-1 Management approach for 416-2, 418-1 THE CHALLENGE 3.5 HEALTH & WELLBEING OF OUR CUSTOMERS Health and wellbeing is our business. We pride ourselves in contributing to our customers´ day every day. To ensure that we continue to have a positive impact on our customers, we collaborate with various bodies, such as physicians and medical professionals, universities and associations. Our challenge is nothing less than to continue to offer the best products at the best quality and with the highest level of safety possible. OUR PROGRESS OUR PROGRESS 3.5.1 THE WELL-BEING OF OUR CUSTOMERS 3.5.2 OUR DIGITAL RESPONSIBILITY In the reporting period no incidents of non-compliance with regulations resulting in recalls or warning were reported. We successfully maintained our certifications by the MDC for medical devices and the EN ISO 9001 , EN ISO 13485 for our quality management system. With the regular audit of our systems, we receive valuable feedback which allows us to continuously improve our processes. During the reporting period, there were 30 instances in which non-compliance with voluntary codes was identified. These did not lead to any recalls or warnings. Any incidents leading to even slight physical consequences to our customers are documented in our post market surveillance database (PEA) and are carefully processed and followed-up internally. In the reporting year, no substantiated complaints concerning breaches of customer privacy, leaks, theft or loss of customer data were identified. As provider of health services in the digital environment, we are aware of the sensitivity of the data handled using our products. Additionally, we ensure our employees take part in regular data training, in order to limit the chance of any issues arising. GOAL TIMEFRAME Maintain our EN ISO 9001 certification Continuously Maintain our EN ISO 13485 certification Continuously No incidents of non-compliance with regulations resulting in recalls or warnings Continuously OUR GOALS “We want our products to make customers feel better and healthier and increase their life expectancy. In linewith the precautionary principle, we systematically strive to ensure the safety of our products. When developing our products, we focus on the protection and safety of our customers. We exploit the opportunities afforded by digitalisation to improve our products, and we guarantee data protection for our customers. This includes systematic efforts to mitigate risks related to information security (e.g. cybercrime or loss of customer data).” Beurer is a member of the german „Hochdruckliga“. Through our membership we continue to emphasize the importance of raising awareness for regular checks of blood pressure. Many of our blood pressure monitors also have the Hockdruckliga‘s seal of approval, confirming the accuracy of their measurements. 38 39
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