beurer HealthManager App

beurer CardioExpert App

My Gardia App

beurer CosyNight App

beurer PainAway App

beurer EMS HomeStudio App

beurer CalmDown App

beurer BabyCare App

beurer SleepQuiet App

beurer FreshRoom App

Antelope Go App

beurer FreshHome App

beurer LightUp App

beurer HealthManager Pro App

In our FAQs, you'll find information on how to use them correctly, how to care for them, and details about compatibility.&nbsp;If you still have questions, our <a href="https://www.beurer.com/global/contact/">customer service team</a> is happy to help.

FAQ - Frequently Asked Questions About Our Products

Discover answers to frequently asked questions about Beurer products. We explain features, applications, and provide practical tips – simple & understandable.

Beurer FAQ – All About Our Products & Applications

Preventing insect bites and stings by natural means isn't easy. That’s why we have developed the Beurer BR 60 Insect Bite Healer – with no chemical additives. The targeted application of heat can speed up the healing process, making it a must-have for at home and when on the go.

Insect bite healer against itching & swelling with 2 programs

BR 60

BM 27

BM 27+

The Beurer BM 27 is your ideal health companion for monitoring your blood pressure and pulse values at home. The large, clear display on the upper arm blood pressure monitor and the colour-coded classification of measured values make it particularly easy to understand. The universal cuff is ideal for all users.

Upper arm blood pressure monitor with risk indicator & blood pressure record

EM 49

The Beurer EMS/TENS device comes with TENS to help you with pain relief, offers EMS to support your muscle training routine and provides soothing relaxation. The EM 49 has 64 pre-programmed applications as well as 6 customisable programs where you can adjust the frequency, pulse width and on/off time in line with your specific needs.

3-in-1 EMS/TENS device – pain therapy, muscle stimulation & massage

The EM 59 Heat Stimulation Current Device from Beurer including 4 gel pads provides 4 central functions in just one device. In addition to transcutaneous electrical nerve stimulation (TENS) for pain relief, you can also use it for electrical muscle stimulation (EMS) alongside your training or for regeneration. A massage function and a heat program round off the product’s features.

EMS/TENS device with heat function & 4 electrodes

EM 59 Heat

Whether at home or at work – the particularly cosy HK 123 XXL Heat Pad from Beurer provides heat quickly thanks to the fast heating function and ensures a long-lasting boost to your well-being. The heat pad impresses with its XXL size measuring 60 x 30 cm, giving you even more heat over your entire body.

XXL breathable, cuddly fleece heat pad with 3 heat settings

HK 123 XXL Nordic Taupe

The HK 123 Cosy Grey Green Planet for snuggling up – the soft, cosy pad helps you keep warm when it’s cold outside. In addition, it is made of 100% recycled material, while the corresponding control is made of 50% recycled material. It’s good for you and the environment.

Breathable heat pad in XXL format from the Green Planet range

HK 123 XXL Cosy Grey Green Planet

HK 123 XXL

UB 91

Enjoy the ultimate in comfort with the soft, individually adjustable underblanket from Beurer. With a total of 9 temperature settings and different heatable zones, you can adjust the UB 90 according to your specific needs. Thanks to the EcoControl consumption display, you can keep a close eye on your electricity consumption.

Breathable heated underblanket with 2 heat zones & 9 temperature settings – 150 x 80 cm

UB 90 Cosy

UB 90

The Beurer HD 75 Heated Overblanket with fleece fibre surface helps you to snuggle up on the sofa or in the bedroom. It is breathable and machine-washable for improved hygiene.

Breathable heated blanket with snuggly fleece fibres

HD 75 Taupe

The Beurer HD 75 Heated Overblanket in muted white helps you to get cosy for blissful moments of toasty warmth, even on cold winter days. Even without the heat function, the soft material of the heated blanket invites you to snuggle up. In conjunction with one of the 6 selectable heat settings, it will become a companion that you won’t want to do without next winter.

HD 75 Cosy White

Fluffy and soft, wonderfully cosy and lint-free – the Beurer HD 75 Heated Overblanket in fur look helps you to snuggle up on the sofa or in the bedroom. It is breathable and machine-washable for improved hygiene.

Breathable heated blanket with luxurious & lint-free outer material

HD 75 Nordic Taupe

The Beurer HD 75 Cosy Ocean Heated Overblanket will quickly become your favourite snuggle blanket, even without the optional heat function. While away relaxing hours on the sofa with the snuggly fleece fibre blanket.

Breathable heated blanket in trendy blue with snuggly fleece fibres

HD 75 Cosy Ocean

The Beurer HD 75 Cosy Dark Grey Heated Overblanket will quickly become your favourite snuggle blanket, even without the optional heat function. While away relaxing hours on the sofa with the snuggly fleece fibre blanket.

Breathable heated blanket in trendy grey with snuggly fleece fibres

HD 75 Dark-Grey

The Nordic Grey heated overblanket from the Beurer Green Planet range with fleece fibre surface helps you to snuggle up on the sofa or in the bedroom. For improved sustainability, the top and bottom of the heated overblanket are made of 100% recycled material and the removable switch is made of 50% recycled material. Offering a safe and clean feeling, the HD 75 Green Planet has an automatic switch-off function and is machine-washable.

Breathable cuddly heated blanket in trendy grey with snuggly top and bottom made of 100% recycled material

HD 75 Nordic Grey GP

HD 75

Here you will find answers to the most frequently asked questions about our new shop. Whether it's about your user account, orders, vouchers or other concerns – we have compiled the most important information for you.

Frequently Asked Questions About Our Online Shop

If you are already using one of the following apps, you can also log in to the online shop with the same login details:
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673324/service/faqs/beurer-healthmanager-pro-icon.jpg" alt="Beurer HealthManager Pro Icon" width="75
px" style="vertical-align: middle;">&nbsp;Beurer HealthManager Pro
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673322/service/faqs/beurer-freshhome-icon.jpg" alt="Beurer FreshHome Icon" width="75px" style="vertical-align: middle;">&nbsp;Beurer FreshHome
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673320/service/faqs/beurer-babycare-icon.jpg" alt="Beurer BabyCare Icon" width="75px" style="vertical-align: middle;">&nbsp;Beurer BabyCare
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673320/service/faqs/beurer-ems-homestudio-icon.jpg" alt="Beurer EMS HomeStudio Icon" width="75 px" style="vertical-align: middle;">&nbsp;Beurer EMS HomeStudio
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673321/service/faqs/antelope-app-icon.png" alt="Antelope Go Icon" width="75px" style="vertical-align: middle;">&nbsp;Antelope Go
 
Note: The app “beurer Health Manager” is excluded from this.
If you are not yet using any of these apps, you can simply create a new account in our webshop. These are the steps:
 
<ol>
 <li>Click on the Customer Centre Click on the icon at the top right of the page, which will take you to the customer account:&nbsp; <img src="https://res.cloudinary.com/beurer/image/upload/v1755672810/service/faqs/kundenkonto-icon.jpg" alt="Icon Customer Account" width="30px"></li>
 <li>Registration Scroll down the page a little, below the login window you will find the input form for registration: <img src="https://res.cloudinary.com/beurer/image/upload/v1755674178/service/faqs/de/registrierung-kundenkonto.jpg" alt="Screenshot of Registration" width="300px"></li>
</ol>

I cannot create an account.

If you have already used an account in the Beurer online shop before 13/08/2024, your login is no longer active. In order to receive new login details, a new registration is necessary – don’t worry, if you enter the same email address when re-registering, your order history and other customer data will be retained.
If you are already using one of the following apps, you can also log in to the online shop using the same login details:
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673324/service/faqs/beurer-healthmanager-pro-icon.jpg" alt="Beurer HealthManager Pro Icon" width="75
px" style="vertical-align: middle;">&nbsp;Beurer HealthManager Pro
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673322/service/faqs/beurer-freshhome-icon.jpg" alt="Beurer FreshHome Icon" width="75px" style="vertical-align: middle;">&nbsp;Beurer FreshHome
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673320/service/faqs/beurer-babycare-icon.jpg" alt="Beurer BabyCare Icon" width="75px" style="vertical-align: middle;">&nbsp;Beurer BabyCare
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673320/service/faqs/beurer-ems-homestudio-icon.jpg" alt="Beurer EMS HomeStudio Icon" width="75 px" style="vertical-align: middle;">&nbsp;Beurer EMS HomeStudio
<img src="https://res.cloudinary.com/beurer/image/upload/v1755673321/service/faqs/antelope-app-icon.png" alt="Antelope Go Icon" width="75px" style="vertical-align: middle;">&nbsp;Antelope Go
 
Note: If you use the “beurer Health Manager” app, you cannot log in to the online shop with the same login details. In this case, you must register again. You can find out how to do this further down.
If you do not use any of the apps mentioned above and have already used an account in the Beurer online shop before 13/08/2024, your login is no longer active. In order to receive new login details, a new registration is necessary – don’t worry, if you enter the same email address when re-registering, your order history and other customer data will be retained.
This is how to proceed if you wish to register again:
<ol>
 <li>Click on the customer centre Click on the icon at the top right of the page, which will take you to your customer account:&nbsp; <img src="https://res.cloudinary.com/beurer/image/upload/v1755672810/service/faqs/kundenkonto-icon.jpg" alt="Icon customer account" width="30px"></li>
 <li>Registration Scroll down the page a little, below the login window you will find the registration input form: <img src="https://res.cloudinary.com/beurer/image/upload/v1755674178/service/faqs/de/registrierung-kundenkonto.jpg" alt="Screenshot of registration" width="300px"></li>
</ol>

I already have an account, but my login is not working.

You can create a new password at any time. Here’s how to get a new password in just a few steps:
<ol>
 <li>Click on the Customer Centre Click on the icon at the top right of the page, which will take you to your customer account:&nbsp; <img src="https://res.cloudinary.com/beurer/image/upload/v1755672810/service/faqs/kundenkonto-icon.jpg" alt="Customer account icon" width="30px"></li>
 <li>Login When logging in, you will see the option to reset your password below the “Password” field. Follow the link to reset your password. <img src="https://res.cloudinary.com/beurer/image/upload/v1755672814/service/faqs/de/kundenkonto-beurer.jpg" alt="Screenshot of the Beurer customer account" width="300px"></li>
</ol>

I have forgotten my password.

The delivery of the email may take a few minutes. If you have not received an email after a longer delivery time, please check your spam folder.
If the email cannot be found, simply contact our&nbsp;<a href="https://www.beurer.com/global/contact/">customer service</a>.

I have reset my password but have not received an email.

You can find the status of your current order in your account overview.
If you do not have an account yet, you can register. You can find out more about this in the FAQ <a href="#accountanlegen">“I can't create an account”</a>.

I cannot find the status of my order.

You can find your order history in your account overview.
If you are still missing an order, please contact our&nbsp;<a href="https://www.beurer.com/global/contact/">customer service</a>.&nbsp;
If you have already used an account in the Beurer online shop before 13/08/2024, your login is no longer active. To receive new login details, you need to register again – don’t worry,&nbsp;if you enter the same email address&nbsp;when signing up again, your order history and other customer data will be retained.

I would like to view my order history.

For complaints, our&nbsp;<a href="https://www.beurer.com/global/contact/">customer service&nbsp;</a>will assist you.

I would like to make a complaint about goods.

For current orders, you can easily register your return via our <a href="https://returns.beurer.returns.cloud/#/">returns portal</a>.

I can't find the return slip.

Please contact our <a href="https://www.beurer.com/global/contact/">customer service</a>.

I would like to redeem my voucher in the shop, but it is not working.

Beurer FAQs

For all other unanswered questions, please contact our customer service.